/* e-Ticket: horizontal progress, evidence and audit surfaces. */
.ticket-eyebrow { font-size: 10px; font-weight: 800; letter-spacing: .1em; color: var(--text-subtle); }
.ticket-detail-metrics { display: grid; grid-template-columns: .8fr .9fr 1.1fr 1.15fr 1.15fr; gap: 1px; overflow: hidden; border: 1px solid var(--border); border-radius: 12px; background: var(--border); margin-bottom: 18px; }
.ticket-detail-metrics > div { display: flex; flex-direction: column; gap: 7px; background: var(--surface); padding: 14px; min-width: 0; }
.ticket-detail-metrics > div > span { font-size: 10.5px; color: var(--text-subtle); }
.ticket-detail-metrics strong { font-size: 12px; font-weight: 700; overflow-wrap: anywhere; }
.ticket-detail-metrics small { font-size: 10px; color: var(--text-subtle); }
.ticket-detail-metrics [data-breach="1"] strong, .ticket-detail-metrics [data-breach="1"] small { color: var(--err-fg); }
.ticket-flow-panel { padding: 18px; border: 1px solid var(--border); border-radius: 14px; background: linear-gradient(120deg, color-mix(in srgb, var(--accent) 4%, var(--surface)), var(--surface)); }
.ticket-section-heading { display: flex; gap: 12px; align-items: center; justify-content: space-between; }
.ticket-section-heading h3 { font-size: 15px; margin: 5px 0 0; letter-spacing: -.02em; }
.ticket-flow { list-style: none; display: flex; gap: 0; padding: 20px 0 5px; margin: 0; overflow-x: auto; scrollbar-width: thin; }
.ticket-flow-step { flex: 1 0 150px; min-width: 0; position: relative; padding-right: 20px; }
.ticket-flow-step:last-child { padding-right: 0; }
.ticket-flow-top { display: flex; align-items: center; gap: 8px; margin-bottom: 12px; }
.ticket-flow-node { display: flex; align-items: center; justify-content: center; width: 30px; height: 30px; border-radius: 50%; background: var(--surface-2); border: 1px solid var(--border); font-weight: 800; font-size: 12px; color: var(--text-subtle); flex-shrink: 0; }
.ticket-flow-node svg { width: 14px; height: 14px; }
.ticket-flow-arrow { display: flex; align-items: center; flex: 1; color: var(--text-subtle); font-size: 20px; gap: 0; }
.ticket-flow-arrow::before { content: ''; height: 2px; background: var(--border); flex: 1; margin-right: -1px; }
.ticket-flow-step:last-child .ticket-flow-arrow { visibility: hidden; }
.ticket-flow-card { display: flex; flex-direction: column; gap: 6px; padding: 12px; min-height: 123px; border: 1px solid var(--border); background: var(--surface); border-radius: 10px; }
.ticket-flow-card strong { font-size: 12px; line-height: 1.5; }
.ticket-flow-card > span:not(.ticket-flow-state), .ticket-flow-card small { font-size: 10.5px; color: var(--text-subtle); line-height: 1.5; }
.ticket-flow-state { color: var(--text-subtle); font-size: 9px; font-weight: 700; }
.ticket-flow-step[data-state="current"] .ticket-flow-node { background: var(--accent); color: white; border-color: var(--accent); box-shadow: 0 0 0 4px color-mix(in srgb, var(--accent) 12%, transparent); }
.ticket-flow-step[data-state="current"] .ticket-flow-card { border-color: var(--accent); box-shadow: 0 3px 12px color-mix(in srgb, var(--accent) 10%, transparent); }
.ticket-flow-step[data-state="current"] .ticket-flow-state { color: var(--accent); }
.ticket-flow-step[data-state="done"] .ticket-flow-node { background: var(--ok-bg); color: var(--ok-fg); border-color: color-mix(in srgb, var(--ok) 30%, var(--border)); }
.ticket-flow-step[data-state="done"] .ticket-flow-state { color: var(--ok-fg); }
.ticket-flow-step[data-state="done"] .ticket-flow-arrow { color: var(--ok); }
.ticket-flow-step[data-state="done"] .ticket-flow-arrow::before { background: color-mix(in srgb, var(--ok) 50%, var(--border)); }
.ticket-flow-step[data-state="rejected"] .ticket-flow-node,
.ticket-flow-step[data-state="cancelled"] .ticket-flow-node { color: var(--err-fg); background: var(--err-bg); border-color: var(--err); }
.ticket-flow-step[data-state="rejected"] .ticket-flow-card,
.ticket-flow-step[data-state="cancelled"] .ticket-flow-card { border-color: var(--err); }
.ticket-flow-step[data-state="rejected"] .ticket-flow-state,
.ticket-flow-step[data-state="cancelled"] .ticket-flow-state { color: var(--err-fg); background: var(--err-bg); }
.ticket-flow-step[data-state="cancelled"] .ticket-flow-arrow { color: var(--text-subtle); opacity: 0.4; }
.ticket-flow-step[data-state="cancelled"] .ticket-flow-arrow::before { background: var(--border); }
.ticket-flow-step[data-state="waiting"] .ticket-flow-card { background: color-mix(in srgb, var(--surface) 65%, transparent); }
.ticket-escalation { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; padding-top: 14px; margin-top: 10px; border-top: 1px solid var(--border); color: var(--text-subtle); }
.ticket-escalation small { font-size: 10px; }
.ticket-level { font-size: 10px; border: 1px solid var(--border); padding: 4px 8px; border-radius: 6px; }
.ticket-level[data-active="1"] { background: var(--accent-soft); border-color: var(--accent-ring); color: var(--accent); font-weight: 700; }
.ticket-detail-tabs { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; margin: 18px 0 14px; border-bottom: 1px solid var(--border); }
.ticket-detail-tabs > .btn { margin-left: auto; }
.ticket-content-grid, .ticket-evidence-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.ticket-detail-section { padding: 16px; border: 1px solid var(--border); border-radius: 10px; font-size: 12px; min-width: 0; }
.ticket-data-row { display: flex; flex-direction: column; gap: 6px; padding: 10px 0; border-bottom: 1px solid var(--border); line-height: 1.6; }
.ticket-data-row > span:first-child { color: var(--text-subtle); font-size: 11px; }
.ticket-data-row:last-child { border-bottom: 0; }
.ticket-evidence-field { display: flex; flex-direction: column; gap: 7px; padding: 12px; border: 1px solid var(--border); border-radius: 10px; font-size: 12px; min-width: 0; }
.ticket-evidence-field > span { font-weight: 650; }
.ticket-evidence-field > small { font-size: 10px; color: var(--text-subtle); }
.ticket-evidence-field .input { width: 100%; min-width: 0; }
.ticket-evidence-link { display: inline-flex; gap: 5px; align-items: center; font-size: 11px; color: var(--accent); overflow-wrap: anywhere; }
.ticket-evidence-link svg { width: 13px; height: 13px; flex-shrink: 0; }
.ticket-context-note { background: var(--accent-softer); border: 1px solid var(--accent-ring); border-radius: 8px; padding: 12px; font-size: 12px; line-height: 1.6; }
.ticket-detail-footer { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 10px; width: 100%; }
.ticket-audit-timeline { list-style: none; margin: 0; padding: 0 0 0 8px; }
.ticket-audit-timeline > li { position: relative; padding: 0 0 20px 22px; border-left: 1px solid var(--border); font-size: 12px; }
.ticket-audit-dot { position: absolute; top: 4px; left: -4px; width: 7px; height: 7px; border-radius: 50%; background: var(--accent); box-shadow: 0 0 0 3px var(--surface); }
.ticket-audit-meta { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.ticket-audit-meta time, .ticket-audit-timeline small { font-size: 10px; color: var(--text-subtle); }
.ticket-audit-timeline p { white-space: pre-wrap; line-height: 1.6; margin: 6px 0; }
@media (max-width: 760px) {
  .ticket-detail-metrics { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .ticket-detail-metrics > div { padding: 10px; }
  .ticket-content-grid, .ticket-evidence-grid { grid-template-columns: minmax(0, 1fr); }
  .ticket-flow-panel { padding: 12px; }
  .ticket-flow-step { flex-basis: 165px; }
  .ticket-detail-tabs .tab { font-size: 11px; padding: 8px; }
  .ticket-detail-footer > .setting-desc { display: none; }
}
/* Raised nodes and extruded directional connectors keep the flow readable without motion. */
.ticket-flow-panel { background: radial-gradient(ellipse at 45% 0%, color-mix(in srgb, var(--accent) 9%, transparent), transparent 70%), var(--surface); box-shadow: inset 0 1px 0 color-mix(in srgb, white 65%, transparent), 0 4px 18px color-mix(in srgb, var(--accent) 4%, transparent); }
.ticket-flow { padding-top: 24px; padding-bottom: 16px; }
.ticket-flow-top { padding: 0 3px; gap: 12px; margin-bottom: 20px; }
.ticket-flow-node { width: 42px; height: 42px; border-radius: 13px; transform: rotate(-5deg); background: linear-gradient(145deg, var(--surface), var(--surface-3)); box-shadow: inset 0 1px 1px color-mix(in srgb, white 85%, transparent), 0 5px 0 var(--border), 0 9px 10px #0f172a0c; font-size: 14px; }
.ticket-flow-node svg { width: 18px; height: 18px; }
.ticket-flow-arrow { height: 22px; font-size: 0; filter: drop-shadow(0 4px 0 color-mix(in srgb, var(--border) 80%, #a0aabb)); }
.ticket-flow-arrow::before { height: 14px; margin: 0; background: linear-gradient(180deg, var(--surface-3), var(--border-strong)); clip-path: polygon(0 28%, 73% 28%, 73% 0, 100% 50%, 73% 100%, 73% 72%, 0 72%); }
.ticket-flow-card { min-height: 132px; border-radius: 12px; box-shadow: inset 0 1px 0 color-mix(in srgb, white 70%, transparent), 0 4px 0 color-mix(in srgb, var(--border) 65%, var(--surface)), 0 7px 12px #0f172a07; transition: transform .18s, box-shadow .18s; }
.ticket-flow-step[data-state="current"] .ticket-flow-node { background: linear-gradient(145deg, color-mix(in srgb, var(--accent) 70%, white), var(--accent) 70%); box-shadow: inset 0 1px 1px #ffffff80, 0 5px 0 var(--accent-700), 0 9px 16px color-mix(in srgb, var(--accent) 25%, transparent); border-color: color-mix(in srgb, var(--accent) 65%, white); }
.ticket-flow-step[data-state="current"] .ticket-flow-card { transform: translateY(-3px); box-shadow: inset 0 1px 0 #ffffff70, 0 5px 0 color-mix(in srgb, var(--accent) 18%, var(--surface)), 0 10px 20px color-mix(in srgb, var(--accent) 13%, transparent); background: linear-gradient(155deg, var(--accent-softer), var(--surface)); }
.ticket-flow-step[data-state="current"] .ticket-flow-arrow::before { background: linear-gradient(180deg, color-mix(in srgb, var(--accent) 55%, white), var(--accent)); }
.ticket-flow-step[data-state="current"] .ticket-flow-arrow { filter: drop-shadow(0 4px 0 var(--accent-700)); }
.ticket-flow-step[data-state="done"] .ticket-flow-node { background: linear-gradient(145deg, var(--ok-bg), color-mix(in srgb, var(--ok) 25%, var(--surface))); box-shadow: inset 0 1px 0 #ffffffa0, 0 5px 0 color-mix(in srgb, var(--ok) 60%, var(--surface)), 0 9px 12px #16a34a12; }
.ticket-flow-step[data-state="done"] .ticket-flow-arrow::before { background: linear-gradient(180deg, color-mix(in srgb, var(--ok) 35%, white), var(--ok)); }
.ticket-flow-step[data-state="done"] .ticket-flow-arrow { filter: drop-shadow(0 4px 0 color-mix(in srgb, var(--ok) 90%, black)); }
.ticket-mini-flow { display: flex; align-items: center; gap: 5px; margin-bottom: 7px; }
.ticket-mini-flow span { display: inline-flex; align-items: center; justify-content: center; font-size: 9px; font-weight: 800; width: 19px; height: 19px; border: 1px solid var(--border); border-radius: 5px; background: var(--surface-2); color: var(--text-subtle); box-shadow: 0 2px 0 var(--border); }
.ticket-mini-flow span[data-state="done"] { color: var(--ok-fg); background: var(--ok-bg); border-color: color-mix(in srgb, var(--ok) 25%, var(--border)); }
.ticket-mini-flow span[data-state="cancelled"],
.ticket-mini-flow span[data-state="rejected"] { color: var(--err-fg); background: var(--err-bg); border-color: color-mix(in srgb, var(--err) 25%, var(--border)); }
.ticket-mini-flow span[data-state="current"] { background: var(--accent); border-color: var(--accent); color: white; box-shadow: 0 2px 0 var(--accent-700); }
.ticket-mini-flow i { font-style: normal; font-size: 12px; color: var(--text-subtle); }
@media (prefers-reduced-motion: reduce) { .ticket-flow-card { transition: none; } }
.ticket-flow-hint { display: none; color: var(--text-subtle); font-size: 10px; padding-top: 3px; }
[data-theme="dark"] .ticket-flow-step[data-state="current"] .ticket-flow-state { color: var(--accent); }
[data-theme="dark"] .ticket-flow-panel .ticket-section-heading > .badge { background: var(--accent-soft); color: var(--accent); }
[data-theme="dark"] .ticket-detail-tabs .tab[data-on="1"] { color: var(--accent); }
[data-theme="dark"] .ticket-detail-metrics .badge-info { background: #2563eb2e; color: #93c5fd; }
@media(max-width:760px) { .ticket-flow-hint { display: block; } }
.ticket-flow-card[role="button"] { cursor: pointer; }
.ticket-flow-card[role="button"]:hover { transform: translateY(-4px); border-color: var(--accent); }
.ticket-flow-card[role="button"]:focus-visible { outline: 3px solid var(--accent-ring); outline-offset: 3px; }
.ticket-flow-card .ticket-flow-form-link { color: var(--accent); font-weight: 700; margin-top: auto; padding-top: 7px; }
.ticket-form-heading { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; }
.ticket-form-heading h3 { margin: 5px 0; font-size: 15px; }
.ticket-evidence-field[data-attention="1"] { border-color: var(--warn); box-shadow: 0 0 0 3px color-mix(in srgb, var(--warn) 12%, transparent); }
[data-theme="dark"] .ticket-flow-card .ticket-flow-form-link { color: var(--accent); }
.ticket-return-panel { padding: 16px; border: 1px solid var(--warn); border-radius: 12px; background: color-mix(in srgb, var(--warn) 5%, var(--surface)); display: flex; flex-direction: column; gap: 12px; }
.ticket-return-panel h3 { margin: 0; font-size: 15px; }
.ticket-return-panel p { font-size: 12px; line-height: 1.7; margin: 0; }
.ticket-audit-evidence { margin-top: 8px; font-size: 11px; }
.ticket-audit-evidence summary { cursor: pointer; color: var(--accent); font-weight: 600; }
[data-theme="dark"] .ticket-audit-evidence summary { color: var(--accent); }

/* Equal columns and stretched cards keep every stage aligned, including long titles. */
.ticket-flow { gap: 20px; align-items: stretch; }
.ticket-flow-step, .ticket-flow-step:last-child { display: flex; flex-direction: column; flex: 1 0 180px; padding-right: 0; }
.ticket-flow-card { flex: 1; min-height: 154px; overflow-wrap: anywhere; }
.ticket-flow-step[data-state="current"] .ticket-flow-card { transform: none; }
.ticket-flow-card[role="button"]:hover { transform: none; }
.ticket-flow-state { align-self: flex-start; display: inline-flex; align-items: center; padding: 3px 8px; border-radius: 6px; line-height: 1.5; }
.ticket-flow-step[data-state="waiting"] .ticket-flow-state { color: var(--warn-fg); background: var(--warn-bg); }
.ticket-flow-step[data-state="current"] .ticket-flow-state { color: var(--info-fg); background: var(--info-bg); }
.ticket-flow-step[data-state="done"] .ticket-flow-state { color: var(--ok-fg); background: var(--ok-bg); }
.ticket-flow-step[data-state="rejected"] .ticket-flow-state { color: var(--err-fg); background: var(--err-bg); }
[data-theme="dark"] .ticket-flow-panel { background: var(--surface); box-shadow: inset 0 1px 0 #ffffff08; }
[data-theme="dark"] .ticket-flow-step[data-state="current"] .ticket-flow-card { background: var(--surface-2); box-shadow: 0 4px 0 #111, 0 7px 12px #0003; }
[data-theme="dark"] .ticket-flow-card { box-shadow: inset 0 1px 0 #ffffff08, 0 4px 0 #111, 0 7px 12px #0003; }

[data-theme="dark"] .ticket-flow-step[data-state="current"] .ticket-flow-node,
[data-theme="dark"] .ticket-mini-flow span[data-state="current"] { color: var(--accent-fg); }

.ticket-category-label { display: inline-block; font-size: 12px; font-weight: 600; line-height: 1.5; color: var(--text-2); }

/* ==========================================================================
   Steradian Helpdesk Mascot & Ticketing Chatbot (bantuan-v12)
   ========================================================================== */
:root {
  --w: 155px;
  --gap: 16px;
  --pegas: cubic-bezier(.34,1.56,.64,1);
  --sapa: 3.4s;
  --biru: #2563eb;
  --garis: #2f6cf0;
}

.maskot {
  position: fixed;
  right: var(--gap);
  bottom: var(--gap);
  z-index: 990;
  display: block;
  width: var(--w);
  padding: 0;
  border: 0;
  background: none;
  cursor: pointer;
  -webkit-tap-highlight-color: transparent;
  animation: muncul .8s var(--pegas) both;
}
.maskot:focus-visible { outline: 3px solid var(--biru); outline-offset: 6px; border-radius: 24px; }
.maskot svg { display: block; width: 100%; height: auto; overflow: visible; transform-origin: 59% 95%; transition: transform .3s var(--pegas); }
.maskot:hover svg { transform: scale(1.04) rotate(-1.2deg); }
.maskot:active svg { transform: scale(.95, .97); }
.maskot.klik svg { animation: klik .6s var(--pegas); }

/* ---- gelembung ucapan (HTML, teks bebas panjang) ---- */
.maskot__bubble {
  position: absolute;
  right: calc(var(--w) * .31);
  bottom: calc(100% - 6px);
  width: max-content;
  min-width: 150px;
  max-width: 250px;
  padding: 10px 16px 11px;
  background: #fff;
  border: 3px solid var(--garis);
  border-radius: 20px;
  color: var(--biru);
  font: 800 14px/1.3 'Plus Jakarta Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  text-align: center;
  text-wrap: balance;
  box-shadow: 0 8px 24px rgba(37,99,235,.22);
  transform-origin: calc(100% - 47px) calc(100% + 12px);
  opacity: 0;
  transform: scale(.6);
  pointer-events: none;
  z-index: 992;
}
.maskot__bubble::after {
  content: "";
  position: absolute;
  right: 40px;
  bottom: -10px;
  width: 14px;
  height: 14px;
  background: #fff;
  border-right: 3px solid var(--garis);
  border-bottom: 3px solid var(--garis);
  transform: rotate(45deg);
  border-bottom-right-radius: 4px;
}
.maskot__bubble.tampil { opacity: 1; transform: none; }
.maskot__bubble.masuk  { animation: bubble-masuk .5s var(--pegas) both; }
.maskot__bubble.keluar { animation: bubble-keluar .16s ease-in both; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* Dark mode adapt */
[data-theme="dark"] .maskot__bubble {
  background: #0f172a;
  color: #60a5fa;
  border-color: #3b82f6;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.45);
}
[data-theme="dark"] .maskot__bubble::after {
  background: #0f172a;
  border-right-color: #3b82f6;
  border-bottom-color: #3b82f6;
}

/* ---- tiap bagian robot punya pivot sendiri ---- */
.robot, .squash, .kepala-idle, .kepala, .antena-idle, .antena, .lengan-idle, .lengan, .tangan-idle, .tangan,
.jari, .kiri-idle, .kiri, .mulut, .lencana, .pupil, .mata-buka, .tanda, .telinga, .bayangan, .gelombang { transform-box: view-box; }

/* ---------- IDLE: gerak halus & tidak serempak ---------- */
.robot       { transform-origin: 180px 330px; animation: melayang 3.4s ease-in-out infinite; }
.kepala-idle { transform-origin: 180px 232px; animation: goyang-kepala 4.6s ease-in-out infinite; }
.antena-idle { transform-origin: 190px 66px;  animation: goyang-antena 2.8s ease-in-out infinite; }
.lengan-idle { transform-origin: 246px 262px; animation: goyang-lengan 3.6s ease-in-out infinite; }
.kiri-idle   { transform-origin: 242px 262px; animation: goyang-kiri 3.8s ease-in-out infinite; }
.mata-buka   { transform-origin: 180px 160px; animation: kedip 5s infinite; }
.pupil       { animation: melirik 7s ease-in-out infinite; }
.lencana     { transform-origin: 180px 276px; animation: detak 2.2s ease-in-out infinite; }
.tanda       { transform-origin: 304px 56px;  animation: tanda-idle 3.4s ease-in-out infinite; }
.bayangan    { transform-origin: 180px 356px; animation: bayangan 3.4s ease-in-out infinite; }
.mata-senang { opacity: 0; }
.gelombang   { opacity: 0; }

/* ---------- SAPA (3,4 dtk): lompat kecil, lengan kiri naik lalu melambai, kemudian turun lagi ---------- */
.maskot.sapa .squash   { transform-origin: 180px 330px; animation: s-squash var(--sapa) both; }
.maskot.sapa .kepala   { transform-origin: 180px 232px; animation: s-kepala var(--sapa) ease-in-out both; }
.maskot.sapa .antena   { transform-origin: 190px 66px;  animation: s-antena var(--sapa) ease-out both; }
.maskot.sapa .telinga  { animation: s-telinga var(--sapa) ease-in-out both; }
.maskot.sapa .kiri     { transform-origin: 242px 262px; animation: s-kiri var(--sapa) both; }
.maskot.sapa .gelombang{ animation: s-gelombang var(--sapa) ease-in-out both; }
.maskot.sapa .mata-buka   { animation: s-mata-buka var(--sapa) both; }
.maskot.sapa .mata-senang { animation: s-mata-senang var(--sapa) both; }
.maskot.sapa .mulut    { transform-origin: 180px 192px; animation: s-mulut var(--sapa) ease-in-out both; }
.maskot.sapa .tanda    { animation: s-tanda var(--sapa) both; }

/* ---------- TIDUR (setelah lama tidak disentuh) & BANGUN ---------- */
.mata-tidur, .zzz { opacity: 0; }
.zzz .z { transform-box: fill-box; transform-origin: 50% 100%; opacity: 0; }
.maskot.tidur .mata-buka { opacity: 0; animation: none; }
.maskot.tidur .mata-tidur { opacity: 1; transition: opacity .5s; }
.maskot.tidur .tanda { animation: none; opacity: 0; }
.maskot.tidur .robot { animation-duration: 5.8s; }
.maskot.tidur .lencana { animation-duration: 4.4s; }
.maskot.tidur .kepala { transform-origin: 180px 232px; animation: t-kepala 5.8s ease-in-out infinite; }
.maskot.tidur .antena { transform-origin: 190px 66px; transform: rotate(16deg); transition: transform 1.2s ease-out; }
.maskot.tidur .mulut  { transform-origin: 180px 192px; transform: scale(.5, .42) translateY(8px); transition: transform .8s ease-out; }
.maskot.tidur .zzz { opacity: 1; }
.maskot.tidur .zzz .z { animation: t-zzz 3.6s ease-out infinite; }
.maskot.tidur .zzz .z2 { animation-delay: 1.2s; } .maskot.tidur .zzz .z3 { animation-delay: 2.4s; }
.maskot.bangun .squash { transform-origin: 180px 330px; animation: b-lompat .75s both; }
.maskot.bangun .kepala { transform-origin: 180px 232px; animation: b-kepala .8s ease-in-out both; }
.maskot.bangun .antena { transform-origin: 190px 66px; animation: s-antena 1.1s ease-out both; }
.maskot.bangun .tanda  { animation: s-tanda 1.6s both; }

@keyframes t-kepala { 0%,100% { transform: rotate(5deg) translateY(4px); } 50% { transform: rotate(9deg) translateY(7px); } }
@keyframes t-zzz {
  0% { opacity: 0; transform: translate(0,0) scale(.5); } 18% { opacity: 1; }
  75% { opacity: 1; } 100% { opacity: 0; transform: translate(26px,-40px) scale(1.15); }
}
@keyframes b-lompat {
  0% { transform: none; } 22% { transform: translateY(-14px) scale(.95,1.08); } 50% { transform: translateY(0) scale(1.06,.93); animation-timing-function: var(--pegas); } 100% { transform: none; }
}
@keyframes b-kepala { 0% { transform: rotate(6deg); } 25% { transform: rotate(-5deg); } 50% { transform: rotate(3deg); } 75% { transform: rotate(-1.5deg); } 100% { transform: rotate(0); } }

/* anggukan ringan saat pesan berganti */
.maskot.angguk:not(.sapa) .kepala { transform-origin: 180px 232px; animation: s-angguk .6s ease-in-out both; }

/* ---------- keyframes ---------- */
@keyframes muncul { 0% { opacity: 0; transform: translateY(50px) scale(.5); } 100% { opacity: 1; transform: none; } }
@keyframes klik { 0% { transform: none; } 30% { transform: translateY(-22px) scale(.95,1.1); } 60% { transform: translateY(0) scale(1.08,.92); } 100% { transform: none; } }
@keyframes bubble-masuk { 0% { opacity: 0; transform: scale(.6); } 55% { opacity: 1; transform: scale(1.07); } 100% { opacity: 1; transform: scale(1); } }
@keyframes bubble-keluar { to { opacity: 0; transform: scale(.88); } }
@keyframes melayang { 0%,100% { transform: translateY(0); } 50% { transform: translateY(-6px); } }
@keyframes goyang-kepala { 0%,100% { transform: rotate(-1.6deg); } 50% { transform: rotate(2deg) translateY(-1px); } }
@keyframes goyang-antena { 0%,100% { transform: rotate(-5deg); } 50% { transform: rotate(6deg); } }
@keyframes goyang-lengan { 0%,100% { transform: rotate(-1.5deg); } 50% { transform: rotate(2.5deg); } }
@keyframes goyang-kiri { 0%,100% { transform: rotate(-1.5deg); } 50% { transform: rotate(2deg); } }
@keyframes kedip { 0%,90%,100% { transform: scaleY(1); } 92% { transform: scaleY(.08); } 94% { transform: scaleY(1); } 96% { transform: scaleY(.08); } 98% { transform: scaleY(1); } }
@keyframes melirik { 0%,25%,100% { transform: translate(0,0); } 35%,55% { transform: translate(2.5px,-1.5px); } 65%,85% { transform: translate(-2.5px,.5px); } }
@keyframes detak { 0%,100% { transform: scale(1); } 14% { transform: scale(1.14); } 28% { transform: scale(1); } 42% { transform: scale(1.08); } 60% { transform: scale(1); } }
@keyframes tanda-idle { 0%,100% { opacity: .5; transform: scale(.95); } 50% { opacity: .85; transform: scale(1.04); } }
@keyframes bayangan { 0%,100% { transform: scaleX(1); opacity: .6; } 50% { transform: scaleX(.8); opacity: .35; } }

@keyframes s-squash {
  0%   { transform: none; animation-timing-function: ease-out; }
  9%   { transform: translateY(4px) scale(1.07,.9); animation-timing-function: cubic-bezier(.2,.8,.3,1); }
  20%  { transform: translateY(-15px) scale(.95,1.09); animation-timing-function: ease-in; }
  29%  { transform: translateY(0) scale(1.06,.93); animation-timing-function: var(--pegas); }
  41%,100% { transform: none; }
}
@keyframes s-kepala {
  0% { transform: rotate(0); } 9% { transform: rotate(-3deg) translateY(2px); } 26% { transform: rotate(-7deg) translateY(-2px); }
  44% { transform: rotate(-4deg); } 66% { transform: rotate(-6deg); } 78% { transform: rotate(-5deg); } 100% { transform: rotate(0); }
}
@keyframes s-antena {
  0% { transform: rotate(0); } 9% { transform: rotate(7deg); } 20% { transform: rotate(-16deg); } 29% { transform: rotate(11deg); }
  38% { transform: rotate(-7deg); } 48% { transform: rotate(4deg); } 57% { transform: rotate(-2deg); } 100% { transform: rotate(0); }
}
@keyframes s-telinga { 0%,100% { transform: translateY(0); } 9% { transform: translateY(2px); } 20% { transform: translateY(-4px); } 29% { transform: translateY(3px); } 40% { transform: translateY(0); } }
@keyframes s-kiri { 0%,100% { transform: rotate(0); } 9% { transform: rotate(-2deg) translateY(2px); } 20% { transform: rotate(4deg) translateY(-3px); } 29% { transform: rotate(-3deg) translateY(2px); } 40% { transform: rotate(1deg); } 54% { transform: rotate(0); } }
@keyframes s-gelombang {
  0%,24% { opacity: 0; transform: translate(-6px,6px); } 30% { opacity: 1; transform: none; } 40% { opacity: .3; }
  50% { opacity: 1; } 60% { opacity: .3; } 70% { opacity: 1; } 80%,100% { opacity: 0; transform: translate(4px,-4px); }
}
@keyframes s-mata-buka   { 0%,10% { opacity: 1; } 14%,78% { opacity: 0; } 82%,100% { opacity: 1; } }
@keyframes s-mata-senang { 0%,10% { opacity: 0; } 14%,78% { opacity: 1; } 82%,100% { opacity: 0; } }
@keyframes s-mulut { 0%,12%,100% { transform: scale(1); } 18% { transform: scale(1.2); } 34% { transform: scale(1.05); } 50% { transform: scale(1.2); } 64% { transform: scale(1.08); } 78% { transform: scale(1.14); } 88% { transform: scale(1); } }
@keyframes s-tanda {
  0% { opacity: .5; transform: scale(.95); } 14% { opacity: .4; transform: scale(.5); animation-timing-function: var(--pegas); }
  26% { opacity: 1; transform: scale(1.25) rotate(6deg); } 40%,78% { opacity: 1; transform: scale(1); } 100% { opacity: .5; transform: scale(.95); }
}
@keyframes s-angguk { 0%,100% { transform: rotate(0); } 35% { transform: rotate(-4deg) translateY(3px); } 70% { transform: rotate(2deg); } }

@media (prefers-reduced-motion: reduce) {
  .maskot, .maskot svg, .maskot svg *, .maskot__bubble { animation: none !important; transition: none !important; }
  .mata-senang, .gelombang { opacity: 0 !important; }
  .maskot.tidur .zzz .z { opacity: .9; }
  .maskot__bubble.tampil { opacity: 1; transform: none; }
}
@media (max-width: 480px) {
  :root { --w: 120px; --gap: 10px; }
  .maskot__bubble { font-size: 13px; max-width: 190px; min-width: 120px; }
}

/* Tombol Minimize Kecil Maskot */
.maskot-hide-btn {
  position: fixed;
  right: calc(var(--gap) + 6px);
  bottom: calc(var(--gap) + var(--w) * 0.92);
  z-index: 995;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--surface, #ffffff);
  border: 1px solid var(--border, #cbd5e1);
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.12);
  color: var(--text-subtle, #64748b);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  padding: 0;
  transition: all 0.2s cubic-bezier(.34,1.56,.64,1);
  opacity: 0.82;
  animation: muncul 0.8s var(--pegas) both;
}
.maskot-hide-btn:hover {
  opacity: 1;
  color: #ef4444;
  border-color: #ef4444;
  background: #fef2f2;
  transform: scale(1.15);
  box-shadow: 0 3px 8px rgba(239, 68, 68, 0.25);
}
[data-theme="dark"] .maskot-hide-btn {
  background: var(--surface-2, #1e293b);
  border-color: var(--border, #334155);
  color: #94a3b8;
}
[data-theme="dark"] .maskot-hide-btn:hover {
  background: #450a0a;
  border-color: #ef4444;
  color: #fca5a5;
}

/* Tombol Minimized Pill (Saat Robot di-Hide) */
.ticket-bot-minimized-pill {
  position: fixed;
  right: var(--gap, 16px);
  bottom: var(--gap, 16px);
  z-index: 990;
  animation: muncul 0.35s cubic-bezier(.34,1.56,.64,1) both;
}
.ticket-bot-mini-btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 7px 14px 7px 10px;
  border-radius: 9999px;
  background: var(--surface, #ffffff);
  border: 1.5px solid var(--border, #cbd5e1);
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.12);
  color: var(--text, #1e293b);
  font-family: 'Plus Jakarta Sans', system-ui, sans-serif;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.25s cubic-bezier(.34,1.56,.64,1);
  -webkit-tap-highlight-color: transparent;
}
.ticket-bot-mini-btn:hover {
  transform: translateY(-2px) scale(1.03);
  box-shadow: 0 6px 20px rgba(37, 99, 235, 0.22);
  border-color: var(--accent, #2563eb);
}
.ticket-bot-mini-btn:active {
  transform: scale(0.97);
}
.ticket-bot-mini-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: linear-gradient(135deg, #3b82f6, #1d4ed8);
  color: #ffffff;
  box-shadow: 0 2px 6px rgba(37, 99, 235, 0.35);
}
.ticket-bot-mini-text {
  letter-spacing: -0.01em;
  color: var(--text, #1e293b);
}
.ticket-bot-mini-count {
  background: #ef4444;
  color: #ffffff;
  font-size: 10px;
  font-weight: 800;
  border-radius: 10px;
  padding: 1px 6px;
  line-height: 1.4;
  margin-left: -2px;
  box-shadow: 0 2px 4px rgba(239, 68, 68, 0.3);
}
[data-theme="dark"] .ticket-bot-mini-btn {
  background: var(--surface, #1e293b);
  border-color: var(--border, #334155);
  color: #f1f5f9;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.4);
}
[data-theme="dark"] .ticket-bot-mini-text {
  color: #f1f5f9;
}

/* Chatbot Pop-up Window */
.ticket-bot-window {
  width: 425px;
  max-width: calc(100vw - 28px);
  height: 600px;
  max-height: calc(100vh - 110px);
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 16px;
  box-shadow: 0 12px 40px rgba(0, 0, 0, 0.2);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  margin-bottom: 14px;
  pointer-events: auto;
  animation: ticketBotEnter 0.22s cubic-bezier(0.16, 1, 0.3, 1);
  transform-origin: bottom right;
}

@keyframes ticketBotEnter {
  0% { opacity: 0; transform: scale(0.92) translateY(16px); }
  100% { opacity: 1; transform: scale(1) translateY(0); }
}

/* Header */
.ticket-bot-header {
  padding: 12px 16px;
  background: var(--surface-2);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.ticket-bot-avatar {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  background: linear-gradient(135deg, #0284c7 0%, #0369a1 100%);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  position: relative;
  flex-shrink: 0;
}

.ticket-bot-online-dot {
  position: absolute;
  bottom: -1px;
  right: -1px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #10b981;
  border: 2px solid var(--surface-2);
}

.ticket-bot-header-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--text);
  line-height: 1.2;
}

.ticket-bot-header-sub {
  font-size: 11px;
  color: var(--text-subtle);
  line-height: 1.3;
}

.ticket-bot-hbtn {
  padding: 4px 6px;
  color: var(--text-subtle);
}

.ticket-bot-hbtn:hover {
  color: var(--text);
}

/* Stepper Progress Bar */
.ticket-bot-stepper {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 16px;
  background: color-mix(in srgb, var(--surface-2) 60%, transparent);
  border-bottom: 1px solid var(--border);
  font-size: 11px;
  color: var(--text-subtle);
}

.ticket-bot-step-dot {
  display: flex;
  align-items: center;
  gap: 4px;
  font-weight: 500;
}

.ticket-bot-step-dot span {
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background: var(--border);
  color: var(--text-subtle);
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 9.5px;
  font-weight: 700;
}

.ticket-bot-step-dot.active {
  color: var(--accent);
  font-weight: 700;
}

.ticket-bot-step-dot.active span {
  background: var(--accent);
  color: var(--accent-fg, #fff);
}

.ticket-bot-step-dot.done span {
  background: #10b981;
  color: #fff;
}

.ticket-bot-step-line {
  flex: 1;
  height: 1px;
  background: var(--border);
  margin: 0 6px;
}

/* Chat Body */
.ticket-bot-body {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 14px;
  display: flex;
  flex-direction: column;
  gap: 14px;
  background: var(--surface);
}

.ticket-bot-msg-row {
  display: flex;
  gap: 8px;
  max-width: 100%;
  width: 100%;
}

.ticket-bot-msg-row.from-user {
  justify-content: flex-end;
}

.ticket-bot-msg-avatar {
  width: 28px;
  height: 28px;
  border-radius: 8px;
  background: var(--surface-2);
  border: 1px solid var(--border);
  color: var(--accent);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  margin-top: 2px;
}

.ticket-bot-msg-col {
  display: flex;
  flex-direction: column;
  gap: 8px;
  flex: 1;
  min-width: 0;
  max-width: 100%;
}

.ticket-bot-msg-row.from-user .ticket-bot-msg-col {
  flex: initial;
  max-width: 85%;
}

.ticket-bot-msg-bubble {
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 13px;
  line-height: 1.45;
  word-break: break-word;
}

.ticket-bot-msg-bubble.bot-bubble {
  background: var(--surface-2);
  color: var(--text);
  border: 1px solid var(--border);
  border-top-left-radius: 4px;
}

.ticket-bot-msg-bubble.user-bubble {
  background: var(--accent);
  color: var(--accent-fg, #fff);
  border-top-right-radius: 4px;
  align-self: flex-end;
}

/* Interactive Chips */
.ticket-bot-chips-wrapper {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 2px;
}

.ticket-bot-chip-btn {
  background: var(--surface);
  border: 1px solid var(--border);
  color: var(--text);
  padding: 6px 11px;
  border-radius: 16px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  text-align: left;
  transition: all 0.15s ease;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.05);
  display: inline-flex;
  align-items: center;
  gap: 6px;
  max-width: 100%;
  white-space: normal;
  line-height: 1.35;
}

.ticket-bot-chip-btn:hover {
  background: var(--surface-2);
  border-color: var(--accent);
  color: var(--accent);
  transform: translateY(-1px);
}

.ticket-bot-chip-btn:active {
  transform: translateY(0);
}

.ticket-bot-chip-btn.is-custom-chip {
  border-style: dashed;
  color: var(--accent);
  font-weight: 600;
  background: color-mix(in srgb, var(--accent) 5%, var(--surface));
}

.ticket-bot-chip-btn.is-custom-chip:hover {
  background: color-mix(in srgb, var(--accent) 15%, var(--surface));
  border-color: var(--accent);
}

.ticket-bot-inline-input-card {
  background: var(--surface-2);
  border: 1px solid var(--accent);
  border-radius: 12px;
  padding: 12px 14px;
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08);
  animation: ticketFadeIn 0.2s ease-in;
}

/* Tip / Diagnostic Box */
.ticket-bot-tip-box {
  background: color-mix(in srgb, var(--accent) 7%, var(--surface));
  border: 1px solid color-mix(in srgb, var(--accent) 25%, transparent);
  border-radius: 10px;
  padding: 10px 12px;
  margin-bottom: 6px;
}

/* Form Card */
.ticket-bot-form-card {
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  animation: ticketFadeIn 0.2s ease-in;
}

@keyframes ticketFadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.ticket-bot-form-group {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.ticket-bot-form-group label {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-subtle);
}

.ticket-bot-summary-box {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 8px 10px;
  font-size: 11.5px;
  display: flex;
  flex-direction: column;
  gap: 3px;
  color: var(--text);
}

/* Success Card */
.ticket-bot-success-card {
  background: color-mix(in srgb, #16a34a 8%, var(--surface));
  border: 1px solid color-mix(in srgb, #16a34a 30%, transparent);
  border-radius: 12px;
  padding: 14px;
}

.ticket-bot-ticket-badge {
  display: inline-block;
  background: #16a34a;
  color: #fff;
  font-size: 13px;
  font-weight: 800;
  padding: 3px 10px;
  border-radius: 6px;
  letter-spacing: 0.5px;
}

/* Input Bar */
.ticket-bot-input-bar {
  padding: 10px 12px;
  background: var(--surface-2);
  border-top: 1px solid var(--border);
  display: flex;
  gap: 8px;
  align-items: center;
}

.ticket-bot-text-input {
  flex: 1;
  background: var(--surface);
}

.ticket-bot-send-btn {
  padding: 6px 12px;
  flex-shrink: 0;
}

@media (max-width: 480px) {
  .ticket-balloon-root {
    right: 14px;
    bottom: 14px;
  }
  .ticket-bot-window {
    width: calc(100vw - 28px);
    height: calc(100vh - 90px);
  }
  .ticket-balloon-pill {
    display: none;
  }
}